You can track your order using the tracking number in your shipping confirmation email. Please allow 3–5 business days for the tracking to update after shipment.
FAQ
- Where is my order?
- Why is there no tracking update?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What should I do if delivery was marked unsuccessful?
- Can I return an item?
- When will I be refunded?
- What payment methods do you accept?
- Can I use more than one promo code per order?
- How are customs and duty fees handled?
- What size should I choose?
- Are the colors exactly as shown online?
- Do you restock sold out items?
- I want to be a Musttbuy affiliate/influencer—how do I join?
🚚Shipping & Delivery
- Where is my order?
- Why is there no tracking update?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What should I do if delivery was marked unsuccessful?
Where is my order?
Why is there no tracking update?
Tracking may take time to update once the package is in transit. If there’s no movement for more than 5 business days, please contact our support team for assistance.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at Info@MusttBuy.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via Info@MusttBuy.com , we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within 6 to 12 days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 16 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
What should I do if delivery was marked unsuccessful?
If delivery was missed, your local carrier may attempt redelivery or hold it at a nearby pickup point. Please follow the tracking link or contact the carrier.
💸 Returns & Refunds
- Can I return an item?
- When will I be refunded?
Can I return an item?
We offer returns on eligible items within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Please review our return policy page for full details.
When will I be refunded?
Refunds are processed within 7–10 business days after we receive and inspect your returned item. Processing times may vary depending on your bank or payment provider.
💳 Payments & Promotions
- What payment methods do you accept?
- Can I use more than one promo code per order?
- How are customs and duty fees handled?
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX), Apple Pay, PayPal, and Shop Pay. Your payment details are securely encrypted.
Can I use more than one promo code per order?
Only one promo code or discount offer can be applied per order. Promo codes cannot be combined.
How are customs and duty fees handled?
Some countries may apply import duties or customs taxes. These are the responsibility of the customer. Musttbuy does not prepay or reimburse these fees.
👗 Product & Sizing
- What size should I choose?
- Are the colors exactly as shown online?
- Do you restock sold out items?
What size should I choose?
Each product page includes a detailed size chart. If you’re between sizes, we recommend sizing up for comfort. For personalized guidance, contact our support.
Are the colors exactly as shown online?
We do our best to represent colors accurately, but variations may occur due to lighting or screen settings. Contact us if you have concerns.
Do you restock sold out items?
Popular items may be restocked. Sign up for back-in-stock notifications on the homepage or follow us on Instagram for announcements.
🤝 Affiliates & Influencers
- I want to be a Musttbuy affiliate/influencer—how do I join?
I want to be a Musttbuy affiliate/influencer—how do I join?
We welcome creators, bloggers, and influencers! Visit our Affiliate Program page to learn more and apply. Once approved, you’ll get your own dashboard, links, and commission structure.