Return & Refund Policy

We want every MusttBuy order to arrive right. If something's wrong with your item, here's how we'll take care of it.

The short version

✅ We accept returns for damaged, defective, or incorrect items reported within 30 days of delivery
📸 Clear photo or video proof is required to approve a claim
↩️ For non-defect returns, the buyer covers return shipping and a $10 restocking fee applies
💳 Approved refunds go to your original payment method after a quality check
❗ We do not accept returns for wrong size or change of mind — please check the size guide before ordering

What's covered

Damaged products

Full refund or replacement for items damaged in transit, reported within 30 days of delivery.
Photo or video proof is required. We'll provide a return label where applicable.

Incorrect or missing products

If you receive the wrong item or part of your order is missing, we'll issue a full refund or replacement.
Claims require clear photo or video proof. We'll provide a return label where needed.

Warranty (defects)

Coverage begins on your delivery date.
An item is "defective" if it has a material or workmanship flaw that prevents normal use.
Warranty is valid only in the country where the product was purchased.

Return eligibility

To be accepted, a return must meet all of the following:

Requested within 30 days of delivery
In original condition with tags and hygiene seals intact
No signs of wear, including stains, odor, deodorant marks, tan marks, or other signs of use
Accompanied by proof of purchase
Return shipping paid by the buyer for non-defect returns
Subject to a $10 restocking fee for non-defect returns

Not eligible for return or refund

For hygiene and fairness, we can't accept returns or refunds for:

Wrong size chosen or change of mind. Returns are accepted only for defective, damaged, or incorrect items — please use our size guide before ordering.
Items worn, washed, altered, or damaged after delivery
Items missing tags, packaging, or hygiene seals
Items with stains, odors, or signs of use
Final sale or clearance items, where applicable

Non-returnable items

Bodysuits, lingerie, underwear
Jewelry, accessories, cosmetics
Pet products and customized items
Free gifts and promotional items
Electronics that have been used, activated, or returned incomplete

Electronics

Must be returned new, unused, and in original packaging.
If defective on arrival or within 30 days, and not due to misuse, we offer a return or replacement.
Returns missing parts, manuals, or packaging — or showing tampering or damage — will be rejected.
We can help with manufacturer warranty claims where applicable.

Order delays

If your order is in transit, pending, or without tracking updates for longer than:

45 days for U.S. orders
60 days for other countries
110 days for Brazil

We’ll issue a full refund or resend the item. Some methods and destinations may vary.

Shipping, delivery, and signature confirmation

MusttBuy is not responsible for shipping delays caused by carriers, customs processing, international transit, overseas warehouses, weather, incorrect shipping information, or any other issue outside of our control once an order has been shipped.

Standard shipping does not include signature-at-the-door confirmation unless it is specifically stated at checkout. MusttBuy does not guarantee or provide signature confirmation for delivery unless this service is clearly offered and selected at the time of purchase.

Customers are responsible for providing a complete, safe, and accurate delivery address and for monitoring their tracking information once the order has shipped.

Delivered orders

If tracking confirms delivery, MusttBuy is not liable for non-receipt claims, lost packages, stolen packages, misplaced packages, or packages removed after delivery.

Once the carrier marks a package as delivered to the address provided by the customer, the order is considered delivered.

If you believe a confirmed-delivered package was not received, a non-delivery certificate or written confirmation from your local post office or delivery carrier is required to process a claim.

Order cancellations

Orders can be fully refunded before processing and shipping begins.
Print-on-demand and pre-order items can't be cancelled once payment is completed.

Buyer-paid return shipping applies when:

Returning items for reasons unrelated to a defect
Warranty claims made outside the original country of purchase
Accidental or personal returns
Items found to be functional after inspection

Refund process

Refunds are issued after the item passes our quality check.
Refunds are processed within 7 business days of approval to your original payment method.
Original shipping fees are non-refundable.
Depending on your bank or provider, it may take an extra 3–5 days to appear.

Important notes

All photo/video evidence must be clear and detailed.
We may deny claims where evidence is insufficient or appears fraudulent.
Do not ship returns to the sender address on the package — we'll provide the correct return address after your request is approved.
Please make sure returned items match the items listed in your request; we can't process products not purchased from MusttBuy.
We reserve the right to refuse returns from accounts that return excessively or abusively.

For any return issue, contact info@musttbuy.com within 30 days of delivery.

This policy does not limit or exclude any rights you may have under your local consumer protection laws.